Refund policy

 Refund Policy

At Earth & Ember, we are committed to providing high-quality skincare products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

## Returns
We accept returns of unused, unopened products within 30 days of delivery. To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery unless the item is faulty or incorrect.

 Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order. Include your order number and clear photographs of the product so we can resolve the issue as quickly as possible.

 Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

## Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or sent in error.

## Contact Us
If you have any questions regarding returns or refunds, please contact Earth & Ember through our Contact Us page.